Visitors who got their queries solved through chat with the concerned person are 5x more likely to buy. Google Analytics is used to track the conversion rates that comes through chatting.
Gather feedback instantly from the visitors. They will tell what is missing on the website which could help you to improve your sales after fixing.
Chat with customers and gain a better understanding about them which could help your business to grow and get possible leads. Track customer's location which helps to connect with them if they are nearby.
Solve all the customer queries through one-on-one personal conversation which is considered as the best way to answer customers' questions and show that you care about them.
Make sure to answer all the relevant questions related to products and services. This could be the deciding factor for the client to purchase that particular product or service.